MANAGEMENT MATTERS

By keeping abreast of the latest developments and implementing cutting-edge technology, skills and industry related knowledge through our management team, we set new standards for Sectional Title, Home Owners Association and Property Portfolio Management, ensuring that you obtain the service you deserve. With our focus lying in Residential, Home Owners Association and Commercial Property Management it is our aim to make the business of managing your property as simple, straightforward and cost-effective as possible.

With Management Matters, we provide you 24/7 access to information, such as Financial Statements, Levy Roll, Surplus Reports, and more via a personalised secure internet-based logon system.

As a property management company, we provide an end-to-end solution which comprises the following services:

• Levy Administration and Collections

  1. Create monthly owner levy statements
  2. Collection of levies and monthly charges
  3. Billing and collection of service charges
  4. Follow-up and collection of arrear levies
  5. Instructing and liaising with attorneys for unpaid levies collection
  6. Produce monthly statement (levy roll) and advise on arrear levy situation

• Financial Management and Administration

  1. Operate a bank account and pay all approved expenses, including salaries & wages
  2. Estimate annual service charges
  3. Prepare budgets and reserve fund plans for future building maintenance
  4. Prepare  Annual Budgets and Income and Expenditure statements
  5. Produce monthly financial reports, including bank statements, performance in relation to budget,  Profit and Loss, Balance Sheet, Levy roll, Unit Arrears and Surplus reports
  6. Prepare annual draft reports for annual audits
  7. Additional reports can be provided, subject to specific development requirements

• Administration, Secretarial and Advisory Services

  1. Respond to enquiries from residents
  2. Preparation and issuing of Clearance Certificates
  3. Preparation and distribution of Notices for Trustees /General Meetings
  4. Arranging, attending and taking minutes for meetings
  5. Preparation and mailing of correspondence
  6. Preparation of overall maintenance and repair plan
  7. Advise on major contract work and the use of specialist professionals and contractors.
  8. Ensure compliance with Health and Safety Policy
  9. Communicate important resident issues to other owners

• Insurance Administration

  1. Liaising with insurance brokers for competitive cover quotes and advise on block insurance and other appropriate cover
  2. Effecting claims management